Automatic messages in Sympa

Customizing automatic messages

This section deals with the messages that the Sympa system will send automatically to a subscriber when he/she subscribes/unsubscribes, when you add or remove him/her from the list, or when you accept or reject a message he/she has sent to the forum. Some you will need to write, for some you will simply paste and copy the message we provide, with or without some custumization.

  1. Go to http://www.forums.[your domaine name], for example, http://www.forums.alliance21.org and identify yourself (Login).

  2. In the "Your Lists" column on the left, click on "admin" to the left of your forum.

  3. Under "Admin," click "Customizing." You now have a page with a drop-down menu and an "Edit" button on its right. Select each of the following options on the menu, click "Edit," and follow instructions. For options not mentioned below, there is nothing to do. 

This is the message subscribers will receive when they unsubscribe by clicking the "Unsbuscribe" button.

1. Click on "Edit." Delete the existing text, copy the text below, and paste it into the empty message field (make sure the first line, starting with "From," is also the top line in the field):

From: [% fromlist %]
Subject: [% FILTER qencode %][%|loc(list.name)%]Removed from/anulacion de/suppression de %1[%END%][%END%]
MIME-Version: 1.0
Content-Type: text/plain; charset=[%|loc%]_charset_[%END%];
Content-Transfer-Encoding: [%|loc%]_encoding_[%END%]

[%|loc(user.email,list.name,list.host)%]

* Votre adresse (%1) a ete supprimee de la liste
%2@%3.
Merci d'avoir ete parmi nous et au revoir !

* Su direccion (%1) ha sido suprimida de la lista %2@%3.
Gracias por su participacion y hasta pronto!

* Your e-mail address (%1) has been removed from the
list %2@%3. Thank you for having been with us, and looking
forward to hearing from you again some time!

[%END%]

2. Click "Save" (below, right) then on "Custumizing" (left-hand column).

This is the text that will be displayed when subscribers click on the "Info" button in the left-hand column of the forum, which takes them to the home page of the forum. It is also the link that will be given in the "welcome message" for new subscribers to go to, so it needs to contain all the important elements of your forum, i.e., at least
* the purpose of the forum
* whether it is open to subscription
* the working languages
* the calendar, if it is a debate, or the URL to the "Shared documents" section where the calendar can be downloaded
* the URL to the "Shared documents" section or of the associated Web site where the discussion papers can be downloaded, if applicable
* the URL to the "Shared documents" section where participants can download the netiquette rules for the forum, with a strong encouragement to read them.
Still, you should remain relatively succinct, as you need to display the text in all the working languages.

1. Write your text under your text-processing software. Since this is a Web page, you must include a minimum of html code, otherwise everything you write will appear as a single block of text without paragraphs. To make the operation as simple a possible, simply write <P> at the beginning of each paragraph and </P></P> at the end of each paragraph.
Another solution is to edit your presentation using any html creation software. With Word, you can write it  with all the formatting you want, then, once you have finished, "save as" html format. You then have to close your document and open it as “Text” (for this you need to have the "Confirm conversions when opening" option checked under Tools->Options) so you can see your page with all the html code visible. Copy this document then paste it into the window where you need to enter your forum presentation (Customizing -> list home page -> Edit).

2.  Click "Save" (below, right) then on "Customizing" (left-hand column).

3. If you want to see what your message looks like, click on "Info" on the left of your screen then return to the "Customizing" window.

This is a short description of the forum. Among others, it will be picked up by the "welcome message". We suggest your write one sentence describing your forum, and a second one that says "To know all about this forum, click on the link at the end of this message". The URL is displayed automatically at the bottom of the welcome message.

1.Click on the "Edit" button.

2. Enter your text, and remember to write it in all the working languages. The current version of Sympa does not process “diacritic signs” very well (accents, umlauts, cedillas, or tildes), so we strongly suggest you avoid using them, as reading a message without accents is easier than reading one with weird symbols in the middle of the words.  Also, hit the "Enter," or paragraph key at the end of each line you can see in the field, or the message received will be one long line. 

Example:

* Discussions sur les activites autour de la notion de responsabilites
 et de la Charte des responsabilites humaines.
Pour tout savoir sur ce forum, cliquez le lien a la fin de ce message.

* Discusion sobre las actividades en torno a la nocion de
responsabilidades y de la Carta de las Responsabilidades Humanas.
Para saber todo sobre este foro, haga clic en el enlace al final
de este mensaje.

* Discussion on the activities related to the notion of responsibilities
and the Charter of Human Responsibilities.
To know all about this forum, click on the link at the end of this message.

3. Click "Save" (below, right) then on "Customizing" (left-hand column).

A very practical option! It is where you enter the message "signature", in other words, the information that appears automatically on the bottom of all the messages posted on the forum.

1. Click on the “Edit” button.

2. Following is a recommended signature type; if you wish to use it, you need to customize it (replace everything within saure brackets and delete the brackets) with your the name of your forum, its e-mail address, etc. and then copy it (including the initial line made of asterisks) and paste it into the window. 

***********************

[forum name]
e-mail: [forum address]
Fax: [if applicable]
Forum Web site: [Web site URL]
[URL of associated Web site if applicable]
Information, subscriptions, unsubscriptions: [moderator’s e-mail if also owner, or owner's e-mail if not]

3. Click "Save" (below, right) then on "Customizing" (left-hand column).

This is the text that will appear automatically at the top of all the messages of the forum.

1. To avoid having the content of the messages being too close to the technical data that preceeds it, you can use the following as your message header:

- a blank line

- a separating line: ****************

- another blank line

2.  Click "Save" (below, right) then on "Customizing" (left-hand column).

This is the message sent automatically to the sender when the moderator rejects a message waiting for validation, when the list is configured to post, or not to post messages in the form they arrive in for validation. If you open a list of this type, you will sometimes have to reject messages. In that case, you will need the following automatic message to be installed.

1. Click on the “Edit” button;

2. If you do not find the following text, delete the existing text and replace it with the following one:

From: [% fromlist %]
Subject: [% FILTER qencode %][%|loc(list.name)%]Message rejected/rechazado/rejete pour %1[%END%][%END%]
MIME-Version: 1.0
Content-Type: text/plain; charset=[%|loc%]_charset_[%END%];
Content-Transfer-Encoding: [%|loc%]_encoding_[%END%]

[%|loc(list.name,list.host,subject)%]

* Votre message pour le forum %1@%2
a ete rejete par le moderateur de la liste.

L'objet de votre message : %3

Verifiez les conditions de participation a cette liste :
[% conf.wwsympa_url %]/info/[% list.name %]

--------------

Su mensaje al foro %1@%2
ha sido rechazado por el moderador de la lista.

El asunto de su mensaje era: %3

Verifique las pautas de participacion en la lista:
[% conf.wwsympa_url %]/info/[% list.name %]

--------------------

Your message for the forum %1@%2
has been rejected by the list moderator.

Subject of your message: %3

Check the guidelines for this forum at:
[% conf.wwsympa_url %]/info/[% list.name %]

[%END%]

3. Click "Save" (below, right) then on "Customizing" (left-hand column).

This is the message sent automatically to a subscriber when you delete his or her address from the list (unless you have checked the "quiet" option during deletion) in which case no message will be sent.

1. Click on the “Edit” button.

2. Delete the existing text and replace it with: 

From: [% fromlist %]
Subject: [% FILTER qencode %][%|loc(list.name)%]Removed / supprime / suprimido de %1[%END%][%END%]
MIME-Version: 1.0
Content-Type: text/plain; charset=[%|loc%]_charset_[%END%];
Content-Transfer-Encoding: [%|loc%]_encoding_[%END%]

[%|loc(user.email,list.name,list.host)%]* Your address (%1) has been removed
from the list %2@%3, because you have asked us to, or we have received
non-delivery reports for your address. [%END%]

[%|loc%]You can subscribe again:[%END%]
[% FILTER escape_url %]mailto:[%conf.email%]@[%conf.host%]?subject=sub [%list.name%][% END %]

------------------------------------------------

[%|loc(user.email,list.name,list.host)%]* Su direccion (%1) ha sido suprimida
de la lista %2@%3, porque nos lo pidio, o porque hemos recibido
mensajes de error para su direccion. [%END%]

[%|loc%]Puede volver a inscribirse:[%END%]
[% FILTER escape_url %]mailto:[%conf.email%]@[%conf.host%]?subject=sub [%list.name%][% END %]

-------------------------------------------------------

[%|loc(user.email,list.name,list.host)%]* Votre adresse (%1) a �t� retiree
de la liste %2@%3, suite a votre demande ou parce que nous recevons
de messages d'erreur pour votre adresse. [%END%]

[%|loc%]Vous pouvez vous re-inscrire :[%END%]
[% FILTER escape_url %]mailto:[%conf.email%]@[%conf.host%]?subject=sub [%list.name%][% END %]

3.  Click "Save" (below, right) then on "Customizing" (left-hand column).

This message is sent automatically to everyone who subscribes or is subscribed to the list, thus confirming their subscription. It reproduces what you have entered into the list description option above, and adds the URL to the list homepage (see option above too), which contains everything that needs to be known to participate in the forum.

1. Click on the “Edit” button.

2. Replace the existing text with this one: 

From: [% fromlist %]
Subject: [% FILTER qencode %][%|loc(list.name)%]Welcome to / Bienvenue a / Bienvenida a %1[%END%][%END%]
Mime-version: 1.0
Content-Type: multipart/alternative; boundary="===Sympa==="

--===Sympa===
Content-Type: text/plain; charset=[%|loc%]_charset_[%END%];
Content-Transfer-Encoding: [%|loc%]_encoding_[%END%]

[%|loc(list.name,list.host)%]Welcome to / Bienvenue a / Bienvenida a
  %1@%2[%END%]
[%|loc(user.email)%]Your subscription e-mail / e-mail d'inscription / de suscripcion %1[%END%]

[% TRY %]
[% INSERT "info" %]
[% CATCH %]
[% END %]

[%|loc%]Everything about this list:[%END%]
[% conf.wwsympa_url %]/info/[% list.name %]

--===Sympa===
Content-Type: text/html; charset=[%|loc%]_charset_[%END%];
Content-Transfer-Encoding: [%|loc%]_encoding_[%END%]

3. Click "Save" (below, right). You have finished customizing the automatic messages.