- Foreword
- I. e-Forums
- II. Setting up an e-Forum
- III. Working languages
- IV. Using Machine-translation (MT) Software
- V. Forum Facilitation – The Different Roles
- VI. Forum Facilitation – The Procedure
- VII. Linking with “Non Connected” Persons
- VIII. Keys to the Success of Your Forum
- IX. Facilitator’s Responsibilities in Brief
- X. Forum Preparation, Management, and Products in 21 Steps: Checklist
- Appendix: Separate files provided with the guide
